Draft. This text has not been reviewed by a lawyer yet and is not in force. It describes how we intend to work.

Terms of service

These terms are an agreement between Tovano, a company registered in Hong Kong ("Tovano", "we"), and you. They apply when you or your organisation ("you") use the Tovano API, dashboard, SDK or website (the "Service"). By creating an account you accept them on behalf of your organisation.

1. The Service

Tovano gives you one API to run AI models for image, video, audio and text from several providers. We route each request to a provider, return the result and charge your prepaid balance per unit.

2. Your account

One account belongs to one organisation. Its owners are responsible for every member and API key.
Keep API keys secret. Anything done with your key counts as done by you. Revoke a key at once if it leaks.
You must be at least 18 and able to enter a contract for your organisation.

3. Credits and payment

The Service is prepaid. You buy credits in US dollars; each call draws down the balance at the published unit price.
Prices are listed on the pricing page. A price change applies only to calls made after it is published.
A task that fails is not charged. When a balance reaches zero, new calls return 402 insufficient_credits.
Credits don't expire. Unused credits from a top-up can be refunded within 14 days of that top-up.
Prices agreed in a committed-volume contract replace the list prices for that organisation.
Prices exclude tax. We add VAT or sales tax where the law requires it.

4. Acceptable use

You must follow the acceptable use policy and the usage rules of the model providers we route to. We may suspend an account that breaks them, and will tell you why.

5. Your content

You keep all rights to your inputs and to the outputs you generate. You give us the right to process them only to run the Service. We don't use your inputs or outputs to train models. Outputs are stored for 30 days and then deleted, unless you delete them sooner.

6. Availability

We aim for 99.9% monthly availability of the API, measured on the status page. Planned maintenance is announced at least 48 hours ahead. Individual models depend on their providers and can be slower or unavailable; we fall back to another provider where one exists.

7. Liability

The Service is provided as is. Neither party is liable for indirect or consequential loss. Our total liability in any 12 months is limited to the amount you paid us in those 12 months. Nothing limits liability that cannot be limited by law.

8. Ending the agreement

You can close your account at any time in Settings; unused credits are refunded under section 3. We can end the agreement with 30 days' notice, or at once for a serious breach.

9. Changes

We will announce material changes to these terms by email at least 30 days before they apply.

10. Law

These terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes go to the courts of Hong Kong. The contracting party is Tovano, see the imprint.